parcelLab Academy

parcelLab Onboarding

Course

In this short training series, we’ll walk you through the onboarding journey, introduce the teams supporting you, and explain the key workstreams and responsibilities. You’ll know exactly what to expect — and how to set your team up for success !

E5: Smart Survey - Ask the right question at the right moment

Course

Learn why customer dialogue matters — and how easy it is to set up Smart Surveys with precise targeting and perfect PPX timing.

E4: Peak Proof Your Returns

Course

Peak Season brings excitement — and a flood of returns. This short, practical training helps retailers prepare their returns setup to operate the rush more efficiently, protect revenue, and keep customers happy

E3: On Demand messaging

Course

Peak Season is full of surprises — but with On Demand Messaging, you’re ready for anything. Learn how to send fast, targeted updates that keep customers informed and confident when it matters most.

E2: Inbox Impact: 3+ Peak-Season power ups for email

Course

In this Episode you’ll see how to set up and optimize emails directly in the parcelLab app, while exploring best practices and examples that help you cut through inbox noise this Peak-Season

E1: Top 4 Revenue Retention Tricks

Course

Unlock strategies to boost returns revenue and enhance customer loyalty. Discover practical retention offers and methods to keep your customers coming back.